Frequently asked questions
Practical answers before you book.
Common questions from companies and individuals arranging contractor, corporate and project accommodation. If your requirement is more specific, send us the details and we can answer it directly.
About the service
How much accommodation experience does your team have?
Accommodation365 is operated by Cleethorpes Lettings, which has more than 14 years of hands-on accommodation experience and has supported thousands of stays. That experience covers directly managed properties as well as sourcing accommodation for business and project requirements.
What are the benefits of using Accommodation365 instead of arranging every stay ourselves?
The main benefits are time, coordination and practical accommodation experience. Instead of searching multiple websites and dealing with several operators, you can send us one brief and use one point of contact. We compare options around the factors that matter to the stay, including commute, parking, bedroom configuration, facilities, team size and duration, rather than looking only at the headline nightly rate.
Booking & requirements
What information do you need to find suitable accommodation?
The most useful starting point is the project or site location, check-in date, expected duration, number of people, bedroom requirements, sharing preferences, vehicles and preferred maximum commute. A target budget also helps us focus the search quickly.
Can you arrange accommodation at short notice?
Yes. We regularly deal with short-notice requirements. Availability will depend on the location, team size and dates, but the earlier we receive the brief, the more choice we are likely to have.
Can we book accommodation if the project end date is uncertain?
Yes. Tell us the expected duration and we can prioritise accommodation with suitable extension terms. Extensions remain subject to availability, so as much notice as possible is helpful when the project programme changes.
Do you only handle large workforce bookings?
No. We can support one person, a one-off stay, a small team or a larger multi-property requirement. The service is built around what you need rather than a minimum booking size.
Can you arrange accommodation for larger teams?
Yes. A larger team does not have to fit into one property. We can combine several houses or apartments in the same area and, where possible, keep colleagues within a practical distance of each other and the project site.
Can Accommodation365 work as an extension of our accommodation or bookings team?
Yes. Some clients send us accommodation requirements whenever they arise and use us as an extension of their own team for sourcing and coordination. You can also use Accommodation365 only when a one-off requirement comes up.
Changes & support
What happens if our workforce size changes during a project?
Let us know as soon as the headcount changes. If the team grows, we can look for additional accommodation. If numbers reduce, we will explain the options available under the terms already agreed for the booking.
Can an existing booking be extended?
Yes, where the accommodation remains available. Let us know as early as possible and we can arrange or request an extension before the existing stay ends.
Who do we contact if there is a problem during the stay?
Accommodation365 remains a point of contact throughout the booking. For directly managed properties we can deal with operational issues ourselves; for sourced accommodation, we coordinate with the relevant operator or property partner on your behalf.
Facilities & longer stays
Is Wi-Fi available in your accommodation?
Yes. Our direct workforce properties include Wi-Fi, and reliable internet can be made an essential part of the brief when we source accommodation elsewhere.
Can you prioritise parking for vans and work vehicles?
Yes. Tell us how many vehicles are travelling with the team and whether vans or larger work vehicles are involved. We can prioritise private, secure or practical nearby parking depending on the location.
Can regular cleaning and linen changes be arranged?
Yes. Regular cleaning and linen changes are available at many of our direct properties and can also be requested when we source accommodation elsewhere. The exact service will be confirmed with the accommodation offered.
Can each colleague have a separate bedroom?
Yes, where the available accommodation and budget allow. Tell us how many separate bedrooms are required and whether any sharing is acceptable, and we can build the preferred bedroom configuration into the search.
Can you find two-bedroom, two-bathroom accommodation for colleagues?
Yes. Two-bedroom, two-bathroom accommodation can work particularly well for two colleagues because each person has greater privacy. We have examples within our direct portfolio and can also make this configuration part of a wider sourcing brief.
Can you provide accommodation with kitchens and laundry facilities?
Yes. Many of our direct properties have full kitchens and laundry facilities. When sourcing elsewhere, these can be prioritised for longer stays where having proper self-catering and laundry facilities is important.
Pricing, VAT & invoicing
Is there a separate fee for sourcing accommodation?
No separate sourcing fee is added after the quote. Our sourcing service is built into the accommodation price we provide, so the total stay cost is clear before you decide whether to proceed.
Will VAT be charged on our booking?
VAT is charged where applicable. VAT-registered businesses may be able to reclaim it subject to the normal VAT rules and their own tax position. Your accountant or tax adviser should confirm the treatment that applies to your business.
Can you provide company and VAT invoices?
Yes. Company bookings can be invoiced with the relevant accommodation details and project or purchase order references where supplied. VAT invoices are provided where applicable.
Can serviced accommodation be more cost-effective than hotels?
It can be, particularly for longer stays or teams that would otherwise require several hotel rooms. Houses and apartments can also provide kitchens, laundry facilities and shared living space. The actual cost difference depends on the location, dates, team size and accommodation available.
Can you work to a set accommodation budget?
Yes. Give us the target budget and whether it is per person, per property, per night or per week. We can use it alongside the site location, commute and practical requirements to focus on realistic options.
Sourcing & coverage
Do you only provide accommodation in Grimsby and Cleethorpes?
No. Our direct portfolio has a strong base in the Grimsby and Cleethorpes area, but Accommodation365 also sources suitable accommodation for projects across the UK and, where required, internationally.
What happens if you do not have a direct property in the area we need?
We can source suitable accommodation from established operators and property partners around your brief. We use the same practical criteria we apply to our direct portfolio, including commute, parking, facilities, bedroom configuration, team size and length of stay.
Can you find accommodation close to a specific site or postcode?
Yes. Give us the site address or postcode and your preferred maximum commute. We can use the work location as the centre of the search rather than simply looking in the nearest town or city.
Can you source accommodation outside the UK?
Yes, depending on the location and requirement. Send us the project details and we can confirm whether we can support the area and what information is needed to begin sourcing.
Accommodation request
Tell us where your team needs to be.
Share the project details once. We’ll match direct availability and suitable sourced options around your priorities.