Booking terms and conditions

Accommodation365 is operated by Cleethorpes Lettings Limited, company number 11186027, with registered office at 26 South Saint Mary's Gate, Grimsby, United Kingdom, DN31 1LW. References to “Accommodation365”, “we”, “us” or “our” mean Cleethorpes Lettings Limited unless we tell you otherwise in writing.

All enquiries and bookings must be made by a person aged 18 or over. If you book on behalf of a company, employer, colleague, worker, family member or other guest, you confirm that you are authorised to make the booking and accept these terms on the relevant customer's behalf.

We will normally provide options based on the location, dates, number of guests, bedroom requirements, vehicles, budget, commute and other information you give us. Unless stated otherwise, a quotation is subject to availability and may be withdrawn or changed before a booking is confirmed.

A booking is confirmed only when we have issued written confirmation and any required payment, deposit, credit approval or other booking condition has been satisfied. For sourced accommodation, confirmation may also depend on the relevant accommodation provider accepting the booking.

Your booking confirmation should be checked promptly. Tell us as soon as possible if any detail is incorrect. By paying an invoice, confirming acceptance in writing or taking occupation after receiving these terms, you confirm acceptance of the booking terms and any property-specific conditions supplied with the booking.

Prices are those confirmed in writing for the relevant booking. We will explain whether a price is per night, per week, per property, per person or for another agreed period. VAT and other applicable taxes will be charged where required and shown on invoices where applicable.

Payment is due on the date stated on the invoice or booking confirmation. The first payment may be required at the time of booking to secure the reserved dates. For longer stays we may invoice in advance, commonly in rolling four-week periods. Where your booking confirmation states that the account must remain four weeks in advance, you must keep payments up to that agreed advance period throughout the stay. A further instalment may be due on or before arrival where stated in the payment schedule.

Late-notice bookings may require payment immediately on receipt of the invoice. Unless credit terms have been expressly agreed, all sums required before check-in must have cleared before keys or access details are released. If payment is overdue, we may suspend or cancel the booking, withhold access or re-let future dates, subject to any rights that cannot lawfully be excluded.

For international accommodation, the quotation and invoice will state the currency in which payment must be made. Bank and international transfer charges are the customer's responsibility where stated on the invoice; a separate bank-transfer charge may apply where we incur one and it has been disclosed before payment.

If you book accommodation for employees, contractors, colleagues, family members or any other guests, you are responsible for providing them with relevant booking information and for ensuring that they comply with these terms and the property rules communicated for the stay.

Only the number of guests booked and authorised may occupy the accommodation. Extra or replacement guests must be notified and agreed in advance. For our direct accommodation, unauthorised additional guests may be charged at £25 per person per night unless a different rate is stated in the booking confirmation or house rules.

Guests must behave reasonably, respect neighbours, staff and the property, and must not cause excessive noise, nuisance, harassment or use the accommodation for unlawful purposes. Loud music or television that causes disturbance is not permitted. Parties and events are not permitted unless expressly agreed. Property-specific rules on pets, visitors and quiet hours must be followed.

Smoking and vaping are not permitted inside our direct properties. Cigarette ends and other smoking waste must be disposed of safely and respectfully outside, and external doors should be kept closed where necessary to prevent smoke entering the property.

We may terminate a stay and require guests to leave where there is a serious or repeated breach of these terms, unacceptable behaviour, unauthorised occupancy or conduct that risks people, neighbours or property. To the fullest extent permitted by law, no refund will be due for the unused part of a stay terminated for such a breach.

You are responsible for keys, fobs, remotes, access cards and other entry devices issued for the stay. Lost, damaged or unreturned items may be charged at the replacement cost or at the amount notified for that property. For our direct properties, the standard charge is £20 for a key and £50 for a remote or fob unless a different amount is stated or the actual replacement cost is higher.

Keys must be returned or left exactly as instructed at departure. After the initial check-in, a lockout or call-out to regain access may be charged. For our direct properties, a £70 call-out charge applies where we or a contractor must attend, unless a different charge has been notified.

Guests must close and lock all external doors and accessible windows whenever the accommodation is left unattended and must keep the property secure overnight. Where a failure to take these reasonable security precautions causes loss or damage, invalidates or prejudices an insurance claim, or increases the cost of a loss, the customer may be required to reimburse the resulting loss or cost to the fullest extent permitted by law.

Unless your booking confirmation states a different time, checkout for our direct accommodation is by 10:00 on the final day. Unauthorised late checkout may be charged where it delays housekeeping or the next arrival. The standard direct-property charge may be £35 per guest where that charge has been notified and reflects the disruption or additional cost caused.

Before departure, remove all personal belongings and food, empty cupboards, fridges and freezers, leave kitchens and appliances reasonably clean, place rubbish and recycling in the designated bins and return keys as instructed. Bin lids must be able to close and excess bags must not be left where local collection rules do not permit them.

For our direct properties, excess waste requiring a separate disposal trip may be charged at £50 per load. Additional cleaning or waste work may be charged at £15 per hour or, where an external contractor is required, at the reasonable actual cost incurred. Property-specific departure instructions supplied with the booking also apply.

Please tell us promptly about any matter arising during a stay. For urgent maintenance or safety matters, use the contact route provided for the booking. Where the accommodation is supplied by an independent owner or provider, Accommodation365 can pass on and help coordinate the matter, while responsibility for the property and any required works remains with the relevant owner or provider.

Minor non-urgent matters, such as bulb replacements, minor fittings or routine maintenance, should still be reported so they can be addressed at the next reasonable opportunity.

Guests must allow reasonable access for housekeeping, maintenance, inspections, repairs, safety checks or other legitimate property-management purposes where appropriate notice is given. In an emergency, or where immediate access is reasonably necessary to protect people or property, access may be required without advance notice.

The owner or provider and, where relevant, Accommodation365 should be given a reasonable opportunity to inspect and address any matter before alternative arrangements or other remedies are considered.

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to a consumer in another jurisdiction.

We may update these terms for future enquiries and bookings. Changes will not retrospectively alter a confirmed booking unless required by law or agreed with you.

Questions about a quotation, booking or stay can be sent to hello@accommodation365.co.uk or raised by telephone on +44 7533 550777.

Last updated: 25 September 2026.